FAQs

Got a question? We are here to help! And if you don’t find your answer here feel free to contact us !

Frequently Asked Questions

When can I access my safe deposit box ?

Any time when the Centre is open:
– Monday to Sunday 06:00 to 23:00 365 days per year.

How much do you charge ?

We have several different size boxes for different lengths of time.

Click here to see our prices

What identification and checks are there ?

You will need 1 form of Government issued photographic ID and 2 proof of address dated in the last 3-month. We do not accept phone bills and paper part driving license as proof of address. Anybody else you add to the box will need the same ID.

We are supervised and audited by the Financial Conducts Authority (FCA) and therefore are obligated to conduct Anti Money Laundering (AML) and credit checks on all applicants.

How many keys can I have ?

Your box will be issued with 2 keys. There is a 4-key maximum with the cost for two extra keys being £25 each.

What happens if I lose my key?

There will be a charge if you lose your key as we have to a locksmith in to drill the lock to open the box and replace the barrel. You will need to be present for this so no-one can see the contents.

What security does the centre have ?

We have 24/7 manned and state of the art security including:
– Security Officer on site 24/7
– CCTV recording the entire premises outside and in, all day every day
– Airlock doors into vault
– Biometric access to the building and the vault
– Staff situated behind steel plated wall and ballistics glass, approved by metropolitan police
– Smoke cloak
– Panic buttons
– Priority police response

Can I park?

Free parking on site for all customers.

Do you insure the contents of my box ?

Noble Security Box Complimentary Cover 

Noble Security Box are one of the UK’s leading providers of insurance for the contents of safe deposit boxes. They offer an insurance policy that is issued in the name of the individual who rents the box, not the centre or bank that operates it. This means the policyholders can tailor their policy to their own individual needs and, if the worst should happen, make a claim direct without having to go through their safe deposit centre or bank. Noble Security Box insurers all have a minimum financial security rating of ‘A‘. Online access means you can easily view or amend your policy. 

Their experienced team is available to talk through any questions you may have. The office hours are 9am – 5pm Monday to Friday.  

What do they offer?

Noble Security Box want to make sure you and your valuables are covered correctly. Complimentary insurance has been provided for the first year to get you started. You can increase the insurance on your safe deposit box up to a total of £500,000 at any time. If you require more than £500,000 of cover the contents will need to be split between multiple boxes and there is no limit to the number of safe deposit boxes you can insure. Noble Security Box can also cover cash while it is being stored inside the safe deposit box up to £500,000. Keys and locks are covered up to £250 if you lose your keys. There is no excess for Key Cover, but you can only make one claim per policy year. The policy can also be extended to include ‘Wear Cover’. 

Wear Cover 

Wear Cover is an extension to your policy which allows you to take your items outside the safety of your box and centre whilst giving you complete peace of mind that you will still be insured as described below. Wear Cover is a popular addition to the standard policy as it allows items such as jewellery to be covered during special occasions like weddings and religious festivals. Once you’ve upgraded to Wear Cover, you can take you items outside of the box for up to 30 days per policy year. If further days are required, please contact their office on 0121 423 1000 where one of their team will be happy to help. Wear Cover covers items whilst being worn/carried/stored in a locked safe, is only applicable in the UK and will only cover up to 30% of the sum insured inside the safe deposit box up to a maximum of £100,000. Cash is not covered under Wear Cover.

Please follow this link to view Noble Security Box Insurance’s current annual premiums. Noble Security Box Pricing – Noble Security Box Insurance

Stonewall Vaults is an Introducer Appointed Representative of Noble Security Box which is a trading style of Noble Insurance Services Ltd. Authorised & Regulated by the Financial Conduct Authority. Firm Reference Number 305884’

 

 

Where can I find Stonewall Vaults ?

Conveniently located 2 minutes from Junction 1 of the M6
Unit 6 Mitchell Court
Rugby
CV23 OUY

From M6 J1 roundabout – take the exit for Rugby. At the next roundabout take the first exit. At the next roundabout take the first exit. Take the first left and then first right and follow the road to the corner and you will find us there on the right.

Follow the link to see our location on What3Words:

what3Words – spare.learns.loose

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