FAQs
Got a question? We are here to help! And if you don’t find your answer here feel free to contact us !
Frequently Asked Questions
When can I access my safe deposit box ?
Any time when the Centre is open:
– Monday to Sunday 06:00 to 23:00 365 days per year.
– Monday to Sunday 06:00 to 23:00 365 days per year.
How much do you charge ?
We have several different size boxes for different lengths of time.
Click here to see our prices
Do you insure the contents of my box ?
You get insurance for your safety deposit box contents up to £10,000 through our trusted partners at Ellerton Knight, who specialise in cover through their trading company My Security Box.
You can find them at www.mysecuritybox.co.uk
If your contents are more than £10,000 they can give you an instant quote, while you register for up to £500,000 cover, with £100,000 cover for ‘outside wear’.
You can find them at www.mysecuritybox.co.uk
If your contents are more than £10,000 they can give you an instant quote, while you register for up to £500,000 cover, with £100,000 cover for ‘outside wear’.
What identification and checks are there ?
You will need 1 form of Government issued photographic ID and 2 proof of address dated in the last 3-month. We do not accept phone bills and paper part driving license as proof of address. Anybody else you add to the box will need the same ID.
We are supervised and audited by the Financial Conducts Authority (FCA) and therefore are obligated to conduct Anti Money Laundering (AML) and credit checks on all applicants.
What happens if I lose my key?
There will be a charge if you lose your key as we have to a locksmith in to drill the lock to open the box and replace the barrel. You will need to be present for this so no-one can see the contents.
What security does the centre have ?
We have 24/7 manned and state of the art security including:
– Security Officer on site 24/7
– CCTV recording the entire premises outside and in, all day every day
– Airlock doors into vault
– Biometric access to the building and the vault
– Staff situated behind steel plated wall and ballistics glass, approved by metropolitan police
– Smoke cloak
– Panic buttons
– Priority police response
– Security Officer on site 24/7
– CCTV recording the entire premises outside and in, all day every day
– Airlock doors into vault
– Biometric access to the building and the vault
– Staff situated behind steel plated wall and ballistics glass, approved by metropolitan police
– Smoke cloak
– Panic buttons
– Priority police response
How many keys can I have ?
Your box will be issued with 2 keys. There is a 4-key maximum with the cost for two extra keys being £25 each.
Can I park ?
Free parking on site for all customers.
Where can I find Stonewall Vaults ?
Conveniently located 2 minutes from Junction 1 of the M6
Unit 6 Mitchell Court
Rugby
CV23 OUY
From M6 J1 roundabout – take the exit for Rugby. At the next roundabout take the first exit. At the next roundabout take the first exit. Take the first left and then first right and follow the road to the corner and you will find us there on the right.
Follow the link to see our location on What3Words:
what3Words – spare.learns.loose